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The vendor went quiet The tenant didn't

An AI maintenance team for property managers. It nudges the vendor until they answer and keeps your tenant posted. You're out of the middle.

You pay for maintenance software, and you still:

  • Call the vendor back
  • Text the tenant a time
  • Check it got fixed
  • Close the work order

All four are Now Ours. The decisions stay yours.

$5 a door a month, calls and texts included. Under 100 doors, no setup fee.

Pick a time

Moss is our AI. Ask it anything out loud, and it can book the call with you.

Under 100 doors? Set it up yourself
Your maintenance software
Work order #2071 · Kitchen sink leak8 Ash St, unit 2Open
Assigned
Rick's Plumbing
Last update
Monday 9:12 AM ET
And you still do the work
  1. PhoneTuesday 10:05 AM ETYou called Rick's PlumbingNo answer
  2. PhoneTuesday 3:30 PM ETYou called Rick's Plumbing againNo answer
  3. MessagesWednesday 6:05 PM ETAna · 8 Ash StIs anyone coming?
  4. MessagesThursday 8:02 AM ETAna · 8 Ash StNobody came. The cabinet is soaked.
With Now Ours
Needs youMonday 9:19 AM ET

Ana's sink at 8 Ash St is leaking, and the water is off. It was repaired 2 weeks ago, on #2044. Send it to Rick's Plumbing?

Send to Rick's Plumbing
  • Ours answered Ana in 2 minutes
  • Ours chased Rick's Plumbing until they booked
  • Ours checked with Ana that it's fixed
Closed #2071 in your softwareTuesday 11:52 AM ET

Moss · AI · 3-minute voice call

Rather ask than read?

Moss asks about your maintenance and tells you if we're a fit.

Try asking:

“Is anyone coming?” You don't know either

  1. Monday. A tenant texts about a leak while you're showing a unit.
  2. Tuesday. The plumber still hasn't called back. You call him twice.
  3. Thursday. The tenant tells you nobody came.

The same leak, Now Ours

Our AI team does the talking. The deciding is still yours.

Ours did

13
  1. Monday 9:14 AM ETAnswered Ana in 2 minutes and asked your safety questions
  2. Monday 9:17 AM ETWalked Ana through shutting off the water
  3. Monday 9:18 AM ETFound an earlier repair on this sink, #2044, 2 weeks ago
  4. Monday 9:19 AM ETAsked you once: send it to Rick's Plumbing?
  6. Monday 10:41 AM ETSent it to Rick's Plumbing after your tap
  7. Monday 11:41 AM ETNudged Rick's Plumbing
  8. Monday 11:58 AM ETGot Rick's reply “Sounds like a different issue. I can take a look Thursday.”
  9. Monday 12:01 PM ETAsked Rick for tomorrow, since Ana's water is off
  10. Monday 12:20 PM ETGot Rick to move it to tomorrow “For you, sure. Tomorrow at 10:00 AM ET.”
  11. Monday 12:21 PM ETBooked Tuesday 10:00 AM ET with Ana
  12. Tuesday 11:41 AM ETPut Rick's photo of the fix on the case
  13. Tuesday 11:45 AM ETAsked Ana if it's fixed. “Yes, all dry.”
  14. Tuesday 11:52 AM ETClosed the work order in your software

You did

1 tap
Needs you

This sink was repaired 2 weeks ago, on #2044. Send it to Rick's Plumbing?

Earlier repair at 8 Ash St, unit 2: kitchen sink, work order #2044, 2 weeks agoSent to Rick's PlumbingMonday 10:40 AM ET
Off your list
  • Call Rick's Plumbing and wait for a call back
  • Push Rick for an earlier day
  • Text Ana back and forth to find a time
  • Update the work order
Closed in your softwareCase #2071 · Tuesday 11:52 AM ETRick Replaced the supply line.Ana Yes, all dry.Photo of the fixRick's Plumbing · Tuesday 11:41 AM ET
Set a rule for 8 Ash St

Rick’s Plumbing first for plumbing at 8 Ash St. Set it once, and every plumbing case there follows it.

Rule savedTuesday 12:02 PM ET

See how it works, step by step

Your part in the repair was one tap, Monday at 10:40 AM ET

Book a callUnder 100 doors? Set it up yourself
Vendors

Third text to the plumber today Still no answer

Our AI team chases the vendor for you, with up to 4 texts in your company's name. Still quiet? You get one sentence and the next step.

Ours did

#2058 · 31 Cedar Ln · bathroom sink not draining
Texts to Bayside Plumbing
  1. 1Monday10:41 AM ET
  2. 2Tuesday9:00 AM ET
  3. 3Wednesday9:00 AM ET
  4. 4Thursday9:00 AM ET
Delivered, no reply

Maple Street Rentals maintenance. Following up on the bathroom sink at 31 Cedar Ln. Can you send a time today? Text or call this number.

No answer after 4 texts, so it brought the case to you

You did

1 tap
Needs you

Bayside Plumbing didn't answer 4 texts about 31 Cedar Ln. Offer it to Harbor Plumbing?

#2058 · bathroom sink not draining · last nudge Thursday 9:00 AM ETOffered to Harbor PlumbingThursday 9:14 AM ET
Off your plate
  • Text Bayside Plumbing four times
  • Remember to check back every morning
  • Look up the next vendor's number

See how vendors get chased

Tenants

Tenants get an answer in your name, even when you can't pick up

When you can't take the call, our AI team answers it in your company's name, asks the safety questions you set and logs the case in your software.

Maple Street Rentals · callTuesday 6:52 PM ETAnswered
  1. OursMaple Street Rentals maintenance. I'm the AI assistant, and this call is recorded. What's going on?
  2. Dee · 14 Oak St, unit 1The dishwasher is leaking.
  3. OursIs water reaching the floor, an outlet or the unit below?
  4. DeeJust the floor by the sink.
  5. OursThanks, Dee. It's case #2080. I'll text you a time for the repair.
Logged as #2080 in your softwareTuesday 6:54 PM ET

You did

Nothing
Case #2080 · Dishwasher leakDee · 14 Oak St, unit 1
Safety
Water on the floor by the sink. Not near an outlet or the unit below.
Priority
Can wait for the morning
Next
Offer it to Jo, your technician, at 8:00 AM ET
Not your evening anymore
  • Pick up at 6:52 PM ET on a Tuesday
  • Ask the safety questions
  • Type the work order into your software

On a call, a tenant can ask for a person and gets put through to whoever is on call.

See how tenants get answered

After hours

An emergency at 2:00 AM ET calls your on-call person, then the backup

Our AI team calls and texts the first person on your on-call calendar. No answer after 5 minutes? It calls and texts your backup.

Wakes your on-call person

Ringing Sam, then Dave. Dave took it · 2:24 AM ET
  1. 1
    2:14 AM ETCalls and texts Sam, first on your on-call calendar.
    Sam's phone goes to voicemail.
    Voicemail
  2. 2
    2:19 AM ETAfter 5 minutes with no answer, it calls and texts Dave, the backup.
    Delivered, no reply
  3. 3
    2:24 AM ETDave calls Kim back.
    Dave took it
  4. 4
    Nobody takes it? The case comes to you, with who was called and when.
    Not needed

Waits for the morning

A call that can wait

Tuesday 11:40 PM ET

Lena · 6 Grove St, unit 3The bathroom fan stopped working.

OursThat can wait for the morning. It's case #2082, and someone will call you by 10:00 AM ET. If anything gets worse, call back.

Logged as #2082 in your software. Nobody was woken up.

You decide what counts as an emergency. Everything else waits for the morning, and the tenant is told when to expect a call.

On call alone, or during a shift?
  • On your own? Put yourself first on the on-call calendar, and an emergency calls and texts you first.
  • Can't pick up during a shift? Add a backup. If you don't answer within 5 minutes, it calls and texts them too.
  • Your technicians can be on the on-call calendar.
  • Each property can have its own on-call schedule, so the call reaches the team for that building.

Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.

See how nights and emergencies work

Book a callUnder 100 doors? Set it up yourself
Your technicians

Have your own technicians? They get the job first, on their own calendar

Nobody free? It goes to your vendors, by text or the vendor app.

Garbage disposal · 6 Grove St, unit 3

Scheduled with Pat

Running toilet · 40 Lake St

Nobody free, so it goes to Rick's Plumbing

Wednesday

Pat

The technician app

  • 8:00 AM – 10:00 AM ETSmoke detector · 12 Elm St
  • 1:00 PM – 3:00 PM ETGarbage disposal · 6 Grove St, unit 3

Lee

The technician app

  • 9:00 AM – 11:00 AM ETStuck window · 5 Birch Rd
  • 1:00 PM – 3:00 PM ETDoor lock · 31 Cedar Ln

Rick's Plumbing

Texts, or the vendor app

Maple Street Rentals
Maple Street Rentals maintenance. Rick, can you send two times for 40 Lake St, running toilet? Text or call this number.

See how your technicians get jobs first

Follow-ups

It follows up on more than the repair visit

Ours also follows up with new vendors, property owners and tenants in your company's name. You see only what needs a person.

  • Property owner updates

    Owners get the quote and an approval link. You choose when it texts them.

    Maple Street Rentals: the water heater at 9 Pine St needs replacing. Quote and photos here: nowours.com/a/9pineMonday 10:00 AM ET
    Maple Street RentalsFor the owner of 9 Pine StWater heater replacement$1,850Quote from Rick's Plumbing · 3 photosApproveAsk a questionApproved Tuesday 4:30 PM ET
    You approved sending the quote

  • Onboarding new vendors

    It follows up until a new vendor is ready for your jobs.

    BHBrightline HVACNew vendor · invited Monday 9:00 AM ETReady for jobs
    • Trades and service areaHVAC · all your properties
    2 follow-ups sent by text
    You approved Brightline HVAC once

  • Answers you need from tenants

    When a case waits on a tenant, it sends the reminder on time, so it doesn't sit in your inbox.

    1. Hi Marco, it's Maple Street Rentals. For the dishwasher repair at 22 Elm St, unit 4, can you send a photo of the label inside the door?Monday 9:00 AM ET
    2. A quick reminder about the dishwasher label photo for 22 Elm St, unit 4.Tuesday 9:00 AM ET
    3. Here it isDishwasher label.jpgTuesday 11:20 AM ET
    Put on the case· Tuesday 11:20 AM ET
    You did nothing

See owner updates and approvals

Needs you

Dozens of jobs a week 3 questions for you

Our AI team works the day on its own. Only what needs a person reaches Needs you, as one sentence and one button.

Ours did

Tuesday
Cases closed
6
Tenant texts and calls answered
41
Vendor follow-ups
18
After-hours calls
3
  1. Tuesday 9:00 AM ETNudged Bayside Plumbing about the sink at 31 Cedar Ln, 2 of 4
  2. Tuesday 9:00 AM ETReminded Omar to pick a time for the tub faucet at 27 Willow Ave, unit 2
  3. Tuesday 10:00 AM ETReminded Helen Ortiz about the $640 quote for 3 Mill St
  5. Tuesday 11:52 AM ETClosed #2071 in your software after Ana said it was fixed
  6. Tuesday 6:52 PM ETAnswered Dee's call about the dishwasher and logged #2080
  7. Tuesday 11:40 PM ETTold Lena her bathroom fan can wait for the morning, and didn't wake anyone

Every message and booking is on the case, with who it went to and when.

You did

3 taps
  1. Needs youWednesday 8:00 AM ET

    Brightline HVAC quoted $380 to replace the dryer vent at 27 Willow Ave. Approve it?

    #2073 · dryer vent · over the $300 limit for 27 Willow AveApproved $380Wednesday 8:02 AM ET
  1. Needs youWednesday 8:00 AM ET

    Helen Ortiz hasn't answered about the $640 quote for 3 Mill St, even after a reminder. Call her again?

    #2069 · back steps · reminded Tuesday 10:00 AM ETCalling Helen OrtizWednesday 8:03 AM ET
  2. Needs youWednesday 9:00 AM ET

    Omar hasn't picked a time for the tub faucet at 27 Willow Ave, unit 2, even after a reminder. Call him?

    #2077 · tub faucet · reminded Tuesday 9:00 AM ETCalling OmarWednesday 9:04 AM ET

Nothing else needs you.

See what reaches Needs you

Setup

No time to teach an AI? It comes ready

It starts on defaults built for property maintenance. Then it follows your setup and the rules you give it.

  1. Day one

    Ready out of the box

    It starts on Cautious, so it asks before it spends. Your technicians get jobs first. Quiet vendors get 4 nudges before it tells you.

    CautiousTechnicians first4 nudges, then you
  2. Setup · about 15 minutes

    A few questions

    Your spend limit for each property, your vendors and what counts as an emergency.

    What counts as an emergency?

    Burst pipe or floodingNo heatGas smellClogged sink
  3. Every day after

    It follows the rules you give it

    Set a vendor to prefer, vendors never to use, people not to contact and a spend limit, for your company, one property or one case.

    Rule · 9 Pine StPlumbing: Rick's Plumbing firstSet by you

Every property in one place

Open a property and it's all on one page: its spend limit, its rules and whether our AI team works it.

9 Pine StProperty settings
  • Spend limit$500Set by you
  • ModeCautiousFrom your company setting
  • RulesPlumbing: Rick's Plumbing first1 rule
  • Our AI teamOnTurn it off for this property any time

See how you stay in charge

Price

Your software logs the repair Ours gets it done

$5 a door a month. Month-to-month, cancel in the app.

A whole number. Any size is welcome.
doors

12 doors × $5 = $60 a month. No setup fee. Send your details and a person replies the same business day with your setup link. Setup takes about 15 minutes.

Set it up yourselfBook a call

What's included

  • Calls, texts and minutes
  • The technician app
  • The vendor app and texts
  • Property owner approval links
  • Month-to-month. There's no exit fee.
  • Cancel with a button in the app. Billing stops at the end of the month.
  • Export your cases any time as CSV or JSON.

See the work you pay for

Every case, text, call and nudge, day by day, week by week, month by month or year by year.

Dashboard· Maple Street Rentals
Cases closed31
Tenant texts and calls answered212
Vendor follow-ups94
After-hours calls11
Cases closed by dayMonday to Sunday
Just now
  1. Answered Dee's call about the dishwasher6:52 PM ET
  2. Nudged Bayside Plumbing, 3 of 49:00 AM ET
  3. Booked Lee for the door lock at 31 Cedar Ln9:40 AM ET
  4. Closed #2071 in your software11:52 AM ET

See pricing in full

Start

Two ways to start

Book a 20-minute call and we'll set it up with you. Under 100 doors, you can also set it up yourself.

Book a 20-minute call

We walk you through one case, from the tenant's first text to the closed work order, and answer your questions. At 100 doors or more, we also quote your one-time setup.

On the call
  • One case, from the tenant's first text to the closed work order
  • Your questions about your vendors, technicians and software
  • Your one-time setup quote, if you have 100 doors or more

Pick a time

Times show in your own time zone. The call is 20 minutes.

Loading the calendar.

Prefer to book on cal.com? Open the scheduler

None of the times work? Write to support@nowours.com. A person replies the same business day, Monday to Friday.

Under 100 doors? Set it up yourself

Send your details and a person replies the same business day with your setup link. About 15 minutes, best on a computer. No setup fee.

  1. 1Sign up
  2. 2Connect your software (read-only)
  3. 3See its drafts on your real cases
  4. 4Answer 8 questions
  5. 5Add your card and go live

Using something else? . We add systems by demand.

Before you decide

Check it against your software and your options

Questions

See every question